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RoadSquad National Call Center


RoadSquad National Call Center dispatcher working at desk.

Our highly trained staff is available 24/7/365—800-824-7467

The RoadSquad National Call Center is a 32,000 square foot facility equipped with the latest in call center technology, including monitors displaying real time views of phone queues and agent metrics.

Our agents undergo more than 100 hours of onboarding along with ongoing training to prepare them to provide the quick, accurate and courteous service that you expect – from the first ring of the phone to when your truck is back up and rolling. Their goal is for the technician to arrive on site with the knowledge, tools and equipment to complete your repair.

 

Our agents are experts at:

  • Utilizing custom designed software for scheduling and real-time status updates.
  • Tracking all critical aspects of the repair.
  • Ensuring drivers and fleets are updated during each step of the breakdown repair process until the driver is rolling.
  • Taking proactive steps to mitigate issues and maximize downtime.
  • Dispatching not just the closest service truck, but the best qualified service provider for the repair.
  • Quick responses for the best roll time possible.
RoadSquad National Call Center.
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